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FAQ
1
How do I make a purchase?
To place an order, search for the items you would like to order. Click on a product to see more details. To add the product to your cart, click on the button that says “Add to Cart.”
After you add something to your cart, you can keep shopping or check out. To check out, click on the button that says “Proceed to Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.
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On the checkout page, add your shipping address. Next, add your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the button that says “Place Order.” We’ll send you an email confirming your order.
2
How do I cancel or change my order?
Our teams are focused on serving as many customers as possible, and due to high demands, we’re temporarily not able to change existing orders.
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If your order hasn't shipped yet, you can cancel it. Please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 30 days of purchase.
3
When will my payment method be charged?
Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.
4
Returns
& Refunds
At InfuZen, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it within 30 days of purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased (full amount does not include shipping). Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement.